Return
How to return an item
You have 365 days to change your mind about your purchase. Returns are handled via your account – register your return there and we will email you a return label and full instructions.
Three steps
Log in to your account
Go to your account and enter the email address you used when ordering. We will send you a one-time code – no password needed.
Open the order and request a return
Select the order, mark the items you wish to return and state the reason. Then submit the request.
Wait for our email
We review each request. Once approved, you will receive an email with a return label and full instructions.
Send the package
Return shipping costs SEK 199 per package. The fee will be automatically deducted from your refund.
Return address:
Idrottsgatan 8
333 31 Smålandsstenar
Sweden
- Use a trackable shipping service and save the tracking number until your refund is complete.
- Items must be unused, in the same condition as you received them, and in their original packaging.
- Do not send anything back until your return request has been approved.
Your refund
Once we have received and checked your return, we will email you the result and refund to the same payment method you used at checkout. The return fee of SEK 199 will be deducted from the amount. If you paid with Klarna, you will receive an updated invoice from Klarna.
Broken or damaged goods
If your item arrived damaged or has broken, please email us at info@elitegroup.se before initiating a return. We comply with the Consumer Purchase Act.